Privacy Policy

This privacy policy covers the site and Because this website wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices.

  1. What personally identifiable information Angel Flight West collects.
  2. What personally identifiable information third parties collect through the Website.
  3. What organization collects the information.
  4. How Angel Flight West uses the information.
  5. With whom Angel Flight West may share user information.
  6. What choices are available to users regarding collection, use and distribution of the information.
  7. What types of security procedures are in place to protect the loss, misuse or alteration of information under Angel Flight West control.
  8. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should send email to

Information Collection and Use

Information Collection

Angel Flight West is the sole owner of the information collected on and Angel Flight West collects information from our users at several different points on our Website:


Registration is not required to use or Angel Flight West collects contact and demographic information of persons who apply for membership with the organization. Angel Flight West also collects information from individuals who request service from Angel Flight West, or from individuals who have requested information from Angel Flight West, or from individuals with other associations with Angel Flight West. In some cases, that information is collected on the websites.


Angel Flight West may request information from a user who purchases merchandise or applies for membership on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customers’ orders. If we have trouble processing an order, the information is used to contact the user.

Information Use

Personal information is used on the Angel Flight West websites to facilitate mission coordination and to facilitate communication relating to other functions of the organization.


We do not store profile information gathered on the website except through the processes described above. We also use information collected through other means, primarily offline, such as the member application process, to provide personalized displays of information.


A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies primarily for security purposes to determine the permissions granted to the user. For the session ID cookie, once users close the browser, the cookie simply terminates.

Third Party Advertising

Angel Flight West does not accept advertising on its websites. In some cases, Angel Flight West will provide links to other sites. No referral or tracking information is provided to the linked site. Angel Flight West will not allow links from third-party sites to pages on an Angel Flight West website that contains private information.

Log Files

Like most standard Website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.

Angel Flight West will not share any information from log files that relates to a specific user’s history on the site, but may share aggregate usage data with third parties.

Clear Gifs (Web Beacons/Web Bugs)

Angel Flight West does not track usage through Clear Gifs or other similar mechanisms.

Communications from Angel Flight West

Informational Emails

Members and others who have provided us with contact information will occasionally receive informational emails from Angel Flight West. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.


If a user wishes to subscribe to a newsletter or other regular informational mailing, we ask for contact information such as name and email address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Mailings by Postal Mail

Members, donors, and others who have provided us with contact information will occasionally receive informational mailings or fund raising solicitations from Angel Flight West. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.


Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Aggregate Information (non-personally identifiable)

We may share aggregated demographic information with individuals or organizations.. For example, we may share aggregated information with other similar organizations to assist them in planning, or we may share this information with foundations or other sources of funds.

Third Party Advertisers

Angel Flight West does not share personal information with advertisers.

These are the instances in which we will share users’ personal information:

We share information in conjunction with the mission coordination process. For example, requesters have access to some personal information of members who have been assigned to a mission. Requesters and members have some access to passenger information. Members have access to contact information about other members. In each case, log on is required for such access, and specific permission is granted by the organization staff for such access. The general public has access to only the first name and first initial of the last name of some individuals in conjunction with certain communications functions. These are a few examples of the ways information is shared on our websites, and is by no means a complete listing.

Third Party Intermediaries

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. We also use a third party mailing house to send dues renewal letters. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Service Providers

We partner with a number of third parties to provide specific services. For example, some merchandise items may be created and provided by a third party supplier. When the user signs up for these particular services, we share names or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. In all cases, such sharing of data will be done only in connection with Angel Flight West’s charitable business.


Our users are given the opportunity to ‘opt-out’ of receiving unsolicited emails. When a user logs on to the website, he or she is presented with an option to manage email list subscriptions. A function to opt out of any unsolicited emails is available at that point. The Angel Flight staff may continue to use the email address as a personal form of communication, unless the individual contacts the office directly and requests that his or her email address be deleted from the database.


This website contains links to other sites. Please be aware that we, Angel Flight West, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.


Angel Flight West takes reasonable precautions to protect our users’ information. When users submit sensitive information via the website, their information is protected to a reasonable degree both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

We also take precautions to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices and/or the offices of our service providers. Only employees and certain key volunteers are granted access to personally identifiable information. All employees and volunteers who are given access are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a locked facility and are protected by a firewall. Users who have been granted access to private information have been asked to keep their passwords secure, and to treat the information they have access to as private (they are required to review and agree to our terms of use policy prior to gaining access to the private data).

If users have any questions about the security at our Website, users can send an email to

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. (In the case of a current member, removing contact information may require that he or she terminate membership with Angel Flight West.) This can usually be done by logging on as a current member or user with a username and password, or by emailing our webmaster at Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Data Security Manager
Angel Flight West
3161 Donald Douglas Loop South
Santa Monica, CA 90405
(310) 390-2958


Angel Flight West (AFW) is committed to respecting the privacy of our donors. AFW provides this Donor Privacy Policy to make you aware of our privacy policy, and to inform you of the way your information is used.

For web and non-web donations, Angel Flight West will not sell, trade or share our donors’ contact information with anyone nor send donor mailings on behalf of other organizations Angel Flight West maintains an opt-out policy for donors who choose not to be recognized by name and/or receive direct correspondence.

Contact Information

AFW collects and uses various information from donors that includes: amount donated, address, telephone number, donor comments and e-mail address. Tax laws in the United States and the State of California require AFW to keep contact information and contribution level of donors on file.

AFW uses donor information to understand donors’ needs and provide excellent service. AFW will never sell, trade, rent or share names (unless released for publication), e-mail or mail addresses, or telephone numbers of our donors. We will list the name of your firm along with our other donors on our website and in printed marketing materials but will remove your name from the list at any time at your request. AFW will use contact information (e-mail, telephone number and address) of donors for these purposes only:

  1. Distribute receipts for donations
  2. Thank donors for their donation
  3. Inform donors about upcoming fundraising and other activities
  4. Internal analysis and record keeping
  5. Reporting to relevant U.S. and State agencies
  6. Properly anonymized donor information is used for promotional and fundraising activities. AFW allows donors the option to have their name publicly associated with their donation unless the donor explicitly chooses to remain anonymous.

Financial Information

All access to donor financial information is strictly limited to professional staff and volunteers whose jobs require them to process or use this data. No data is given to any person, organization or group who does not need to access those data.

It is our desire not to send unwanted mail or information about AFW to our donors. Please contact us if you wish to be removed from our mailing list or from our emailing list.

If you have comments or questions about our donor privacy policy, please send us an email at or call us at (310) 390-2958.